Grievance Policy and Procedures

It is the opinion of the USSF, the governing body for CYS and Trebol Soccer Club, Inc., that the vast majority of concerns and/or complaints received by a youth soccer organization can be adequately addressed internally by the club’s Director of Coaching and/or the club’s Executive Director and Executive Committee.

Examples of types of issues deemed appropriate for the Director of Coaching to independently resolve include: a pattern of behavioral issues, communication issues, and education regarding policies and procedures. 

Examples of types of issues deemed appropriate for the Executive Director and Executive Committee to resolve include:  any complaints alleged against the Coaching Director, any issues that involve a legal issue or issues which could potentially impact the liability of Trebol Soccer Club and any other issue deemed necessary by the Director of Coaching.
 

I. Policy and Procedure for Voicing a General Concern Regarding a Player, Parent, or General Club Policy

Complaints received by Trebol Soccer Club, either verbally or in writing, will be directed to the Director of Coaching or his/her designee.  The Director of Coaching has the authority following said discussion to take the following action, with written detailed documentation:

* Discussion satisfactory, no further action
* Reprimand
* Probation
* Suspension (always to include subsequent appropriate probationary period) – this should include review by E.D.
* Removal (requires written approval of Trebol Soccer Club Board of Directors)

II. Policy and Procedure for Voicing a Concern Involving a Coach

The Trebol Soccer club encourages an open forum for parents and players to express their concerns when presented in a manner that is appropriate and constructive. However, there is an appropriate time and place to voice these concerns. Please refrain from approaching a coach with a concern when the coach is on the field training his or her team and refrain from raising individual concerns in front of the entire team or via team email lists. The above actions are inappropriate and tend to prevent a positive resolution.

To help facilitate resolution to coaching concerns in a manner that is fair to both the player and the coach, the following procedure should be followed:

1. Speak directly with the coach and try to resolve the problems face to face with the
   coach. This should be done at an appropriate time when there are no other players or parents present, and when the coach is finished with training or coaching. It is best to wait for 24 hours following a game situation, in order to allow cooler heads to prevail.  After speaking with the coach, if you feel that the problem has not been resolved, and then goes to the next step. 
2. Write a letter addressed to the Director of Coaching. In this letter, document the steps that you took previously with the coach and the coach’s response. Also include a solution that you recommend. The Director of Coaching will respond within seven (7) days of receipt of your letter. If you do not feel that the problem has been resolved, then go to the next step.
3. Write a letter addressed to the Executive Director documenting your concerns and all the steps that you have previously taken in an attempt to remedy the situation. Send this letter to the Executive Director.  The Executive Director will respond within seven (7) days of receipt of your letter.

III. Procedure for Appealing a Decision by the Coaching Director

Any person wishing to appeal a decision made by the Director of Coaching must submit written Notice of Appeal to Trebol Soccer Club office stating the misapplication of rules or violation of policy by the Director of Coaching.  This appeal should be addressed to the attention of the Executive Director and Board of Directors’ Executive Committee. Notice of the Appeal must either be postmarked or be delivered to Trebol office within 10 calendar days of the postmark on the Director of Coaching’s decision.

The Executive Director and Executive Committee may take one of the following actions:

* Accept, Reject, or modify the sanctions issue by the Director of Coaching
* Direct the appeal to the Trebol Soccer Club Board of Directors

A final decision will be made regarding the Notice of Appeal within 30 days of the date that the Executive Director and Executive Committee have been made aware of the appeal.  The party seeking the appeal will be notified of such final decision in writing.  The decision of the Executive Director, Executive Committee, and Board of Directors (if necessary) is a final decision with no further appellate process.

IV. Correspondence

All written correspondence may be addressed to the appropriate party and mailed to the following address:

Trebol Soccer Club, Inc.

P.O. Box 895

Lafayette, CO 80026

 

GO TREBOL!